LINK is on-demand public transportation connecting your community. Ride with Open Access—no fare required.
LINK service operates in set zones, providing curb-to-curb rides between any two places withing the zone at the push of a button. Further connections outside the zone are often available by bus.
Check out service maps, route connections, and operating hours for the LINK zones below.
How to Ride
1
Download the App or Call Us
Download the GRTC On the Go app and create an account — available on the App Store ® and on Google Play™. To book over the phone, call (804) 358-4782. Wheelchair accessible service is available when requested on the app or by phone.
GRTC operates an Open Access Transit system, which means no fare is required to ride.
2
Book and Wait For Your Ride
Enter your starting point and destination within your zone. If you need space for a wheelchair, be sure to select the passenger type that meets your needs. A LINK van will meet you at the pick up location. Note the arrival time and be ready 5 minutes early. Maximum 4 passengers per booking.
Take a look at your zone below for details on expected wait times. Traffic, weather, and request volume may cause actual times to vary. Please allow ample time to complete your trip. Riders are encouraged to book trips at least one hour prior to the end of service. In Powhatan, riders may book their rides up to 24 hours in advance.
3
Enjoy Your Ride
LINK is a comfortable, safe, and sustainable way to navigate around your community. You may pick up other riders traveling in the same direction during your trip. Book another ride in the app to your next destination or connect with nearby GRTC bus routes
Rules of Riding
- It’s the law, passengers must wear seatbelts.
- Your driver will wait for 5 minutes after arrival. If after five minutes the rider hasn’t boarded the vehicle, they will be marked as a No-Show.
- Riders who habitually violate the No-Show policy are subject to suspension of service.
- No bikes permitted at this time.
- Children under 16 must be accompanied by an adult.
- Car seats and booster seats must be brought if needed.
GRTC LINK No-Show Policy
To better serve our LINK riders, GRTC has instituted a LINK No-Show policy. A No-Show occurs when a passenger does not board the vehicle within five minutes of the vehicle’s arrival for a scheduled ride. LINK operators will wait five (5) minutes for a passenger to board the vehicle. If after five minutes the rider hasn’t boarded the vehicle, they will be marked as a No-Show, and the operator will proceed with the schedule.
Riders who habitually violate the No-Show policy are subject to suspension of service. Each time a rider “No-Shows” four (4) times within a 30-day period, service will be suspended.
- First violation will result in a 3-day service suspension.
- Second violation will result in a 7-day service suspension.
- Third violation will result in a 14-day service suspension.
- Fourth violation will result in a 30-day service suspension.
When applicable, LINK riders will receive a mobile app message when service is suspended. Riders with no mobile app will receive a phone call notification of their suspension.
A service suspension may be appealed to GRTC’s Mobility Manager upon notice of the suspension. A review will be conducted, and a decision will be made within three (3) business days upon receipt of the appeal.
Please review trip information before accepting the proposed trip through the Mobile App or when booking through a GRTC agent. This will help to reduce any potential No-Show occurrences.
