Trip Planner

GRTC Transit System is featuring the transit trip planning feature of Google Maps. Using this feature will make trip planning quick and easy. Simply enter where you are, where you want to go, and when you want to be there. Trip Planner will do the planning for you.

Frequently Asked Questions—Trip Planner

Why is GRTC Transit System using Google Transit?

GRTC Transit System is pleased to offer Google's Transit Trip Planner on ridegrtc.com. Google Transit provides the technology for trip planning purposes. GRTC wants to help passengers quickly and courteously. Participating in Google Transit was a natural fit. This service provides an easy, free, and fast way for GRTC customers to get trip information.

Are the times provided in real time?

The times provided by the trip planner are the scheduled times found in the GRTC Transit System timetables on our website. This also means that temporary detours and service disruptions are not reflected in the trip results. Arrive early to ensure that you do not miss your bus.

Is Google Transit accessible?

Google Transit has accessibility features for persons who use screen readers or Braille displays. The technology of Google Maps provides an easy-to-use interface that gives trip information on these devices.

Can Google Transit be accessed on mobile devices?

Google Transit can be accessed on mobile devices through the Google Maps application.

What can I do if aerial map view is out-of-date?

If the aerial view on Google Maps is out of date or difficult to see, you may choose to notify Google using the “Report a problem” tool in Google Maps. GRTC Transit System is not responsible for the accuracy of Google Maps, including the road networks and satellite images.

What if I know a better routing plan?

Google Transit uses a complex system to determine the best three options for a search or query. This process (officially called an algorithm) considers factors such as minimum travel time, minimum number of transfers and minimum walking distance/time. It is meant to be a tool to help customers access schedule information.

Why is my trip plan suggesting I “backtrack” to complete my trip, and how do I know the required fare in this case?

Backtracking refers to suggestions that you travel away from your destination only to have you travel back again (towards your destination). While it may seem odd for the trip planner to provide a backtracking option, it may be logical from a travel time perspective at certain times during the day.

In some cases, when you plan a trip using the Google Trip Planner, you may be provided with a planned trip that involves backtracking, transfers, or extended wait times. In the event this occurs, please contact GRTC Transit System Customer Service, at 804-358-4782, to confirm the connections and determine the fare.

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Disclaimer: GRTC Transit System is not responsible or liable for the accuracy of any information provided by Google Maps and does not validate any trip planning information provided. If you experience difficulty in using the Trip Planner, please contact GRTC Customer Service at 804-358-4782.