CARE

CARE offers curb-to-curb transportation for individuals with disabilitiesCARE’s Purpose

GRTC Transit System’s CARE service provides curb-to-curb Americans with Disabilities Act (ADA) paratransit services to citizens of the Richmond Region. CARE provides public transportation access to individuals with disabilities who may not be reasonably able to use GRTC fixed route bus service.

CARE service is available in the City of Richmond, Henrico County, and portions of Chesterfield County.  CARE operates daily from 4:30 am – 12:30 am in Richmond and from 6:00 am – 11:00 pm in Henrico County.


Attention CARE customers:  A series of public meetings will be held to inform CARE & CARE Plus customers of the revised No-Show/Late Cancellation and Reservations policies that will go into effect July 1, 2014 - Click here to learn more.


Eligibility

The ADA requires an eligibility process for the ADA Paratransit service.  To apply for eligibility, please see contact information for ADARide below:

Website:  www.adaride.com
Phone: (877) 232-7433 |  Phone TTY: (310) 410-0985 |  Fax: (310) 410-0239
(Mon-Fri. 11:00am - 7:00pm)
Email:  info@adaride.com
Mail: ADARide, 6151 West Century Blvd., Suite #304, Los Angeles, CA 90045


Paratransit Riders 80 years old or older


If you are 80 years old or older, you can apply for an ADA Paratransit photo ID card.  To apply, please contact GRTC’s Eligibility Coordinator at (804) 358-3871 ext. 434 or download and complete the application from.


Paratransit Fare

The one-way fare for a CARE trip is $3.00.  Pre-purchased tickets are the only accepted form of payment on CARE vans.  Tickets are sold in books of six (6) and ten (10).  A ticket book of 6 costs $18.00.  A ticket book of 10 costs $30.00.  

Tickets may be purchased from select GRTC ticket outlets or by mail.  CARE ticket books cannot be purchased at GRTC Headquarters.  Call (804) 358-GRTC for information about mail order and ticket outlet locations.

Go Cards or cash cannot be accepted on CARE vans.

Please note:
Every ADA customer must present a ticket to ride the service.  A ticket must be provided for each ride for each rider, including children.  Only one child, under the age of 5 and the personal care assistant (PCA) may be permitted to ride for free, with a paying ADA customer.  Anyone who does not present a ticket may not be transported.


Local Route Bus Fares

Your CARE ID card enables you to ride most GRTC local routes for free.  You must present a valid CARE ID card when boarding the bus.  Free fare is not available on express routes or the 19 Pemberton.  The entire fleet of GRTC vehicles is equipped with wheelchair lifts, and each operator is properly trained and prepared to provide immediate assistance to individuals with disabilities and seniors who require it.  For more information about where or when to catch a bus, please call our GRTC Customer Service Center at (804) 358 -GRTC (4782).


Replacement CARE Cards

To request a replacement CARE card, please download and complete the Replacement Card Request Form below.


Contacting CARE

CARE personnel are available to assist customers with scheduling reservations, resolving problems, and providing information about the service. Questions, suggestions, and complaints should be registered by phone or in a letter to CARE.  Phone inquiries can be made by calling (804) 782-CARE (2273).  Letters may be sent to:

Specialized Transportation
ATTN: Customer Service
301 East Belt Blvd.
Richmond, Virginia 23224