Contact Us

Couple looking up routes and schedules on computer.Let us help you with all of your transportation needs!  You can reach GRTC Transit System and its divisions a number of ways!

Customer Service Center:
(804) 358-GRTC (4782)
Monday – Friday, 6:00 am – 7:00 pm
Saturday/Sunday, 8:30 am – 9:00 pm
(Hours effective April 2021)

Customer Service Email:  webcustomerservice@ridegrtc.com

Telecommunications Relay Service (TTY): Dial 711. Toll Free Number 1-800-828-1120. 

GRTC Transit System Corporate Office (CLOSED to the public until further notice)
301 East Belt Boulevard
Richmond, Virginia 23224
Monday – Friday, 8:00 am – 4:30 pm
Main Switchboard:  (804) 358-3871
Lost & Found:  (804) 358-3871
Fax:  (804) 342-1933

Subscribe for GRTC email updates: marketing@ridegrtc.com


Specialized Transportation (CARE/C-VAN):
(804) 474-9922 or (804) 782-CARE (2273)
Email: webcarecvan@ridegrtc.com

ADA or Eligibility Inquiries:
(804) 358-3871, ext. 434
​adacoordinator@ridegrtc.com



FOIA Officer:
Joe Dillard, Jr., Director of Equitable Innovation & Legislative Policy
Office: (804) 474-9346
Email: foia@ridegrtc.com

Marketing & Media Inquiries: 
Office: (804) 474-9364
Cell: (804) 516-4148
marketing@ridegrtc.com
Press Kit

Bus Advertising:
Tim Brazil, Transit Advertising Sales Executive
Office: (877) 862-4414
Fax: (804) 748-3258
busads4u@aol.com


To file an ADA complaint with GRTC, please contact the following, as relevant:

CARE/C-VAN
Phone: (804) 782-CARE (2273)  
Email: webcarecvan@ridegrtc.com

GRTC Fixed Route & Express Route Services
Phone: (804) 358-GRTC (4782)
Email: webcustomerservice@ridegrtc.com

GRTC Headquarters & Bus Stops
Phone: (804) 358-GRTC (4782)
Email: webcustomerservice@ridegrtc.com


RideFinders, A Division of GRTC Transit System
The Historic Ironfronts Building
1013 East Main Street
Richmond, Virginia 23219
(804) 643-RIDE (7433)