News

Get Ready for TAP into Transit Day – July 8!

June 09, 2025

GRTC News

Big wheels are turning in Central Virginia and we want you on board!We’re celebrating with the region on TAP into Transit Day, happening Tuesday, July 8 at Main Street Station.This special event will mark two big milestones for our region: the official launch of our brand-new 60-foot articulated Pulse buses, and the debut of the Transit Access Partnership (TAP)—a community-driven effort to help keep GRTC zero fare.These articulated buses are built for the busy Pulse line, which saw nearly 1.7 million riders last year. With three doors for faster boarding and space for up to 122 riders, they’re designed to reduce crowding and support continued growth. TAP into Transit Day is more than a bus launch though, it’s a chance to celebrate how transit connects us, and to rally support for a zero-fare future across Central Virginia. Whether you ride with us every day or just hop on now and...

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Lost and Found Policy Update: Effective December 1, 2018

October 26, 2018

GRTC News

As a courtesy to our customers, GRTC has a Lost & Found area at GRTC Headquarters (301 E. Belt Boulevard, Richmond, VA 23224) for items that are left on the buses.    Effective December 1, 2018, GRTC will hold any item left on buses for fifteen (15) days only. Please note, this is a change from the previous thirty-day (30)...

GRTC Bus Tracker Arrivals By Text

September 20, 2018

GRTC News

GRTC offers text service providing bus tracker arrival information for customers through the number “22827.” Simply text “GRTC” and your bus stop number to 22827. For example, “GRTC 3623”.  Bus stop numbers are posted at every GRTC bus stop sign. After you text, you’ll receive a reply text with the next bus estimated arrival times at your stop. Standard carrier charges for text...

$10 Go Cards Retiring December 30, 2017

October 05, 2017

GRTC News

Effective Sunday, October 29th GRTC & Vendors stop selling the $10 GoCard.  $10 GoCards will continue to be accepted at GRTC fareboxes through December 30, 2017. If you don’t think you will be able to use up your $10 GoCard(s) by December 30th, you can trade it in for a pass(es) of equivalent value at the Temporary Transfer Plaza or RideFinders (customer service...

GRTC Unveils New Bus Stop Signs

July 10, 2015

GRTC News

GRTC customers will benefit from new GRTC bus signs beginning this month! Three new types of signs are being installed in the transit system that will make it even easier for riders to use transit in the Greater Richmond Area. GRTC CEO David Green says about the project, "One of the most frequent requests our customers make is for better,...

Damaged GRTC I.D. Cards

GRTC Transit System card type examples Senior Fare ID card in yellow ADA paratransit care card in blue and Disabilities reduced fare ID card in green

November 06, 2014

GRTC News

EFFECTIVE DECEMBER 1, 2014   Broken, expired, or damaged cards not accepted at GRTC Farebox Contact GRTC Customer Service (804)358-4782 or www.ridegrtc.com to request new color...

Acceptable Medicare Cards

Medicare Health insurance cards examples

November 06, 2014

GRTC News

EFFECTIVE OCTOBER 1, 2014 Medicaid Cards will not be accepted for reduced fare. Acceptable MEDICARE cards for reduced fare pictured below and these must be...

CARE Fare & Policy Changes (Effective July 1, 2014)

June 11, 2014

GRTC News

Effective Tuesday, July 1, 2014, there will be some changes to CARE Service. All CARE trips will be identified as either CARE or CARE Plus service.  All CARE customers must present a ticket and CARE ID card when boarding. CARE trips are required by the Americans with Disabilities Act (ADA).  This service operates within GRTC’s fixed route coverage area and...

GRTC Opens Compressed Natural Gas (CNG) Fueling Station

April 04, 2014

Press Releases

Richmond, VA (April 4, 2014) – GRTC Transit System announces opening of its new compressed natural gas (CNG)  fueling station at a ribbon cutting ceremony at 10 am, Monday, April 7, 2014, with invited guests from the City of Richmond, Henrico County, Chesterfield County, and the Commonwealth of Virginia.  Members of the public and media are also invited to attend....